Orders are processed within 1 to 3 business days. As soon as your order ships you receive a confirmation email with a tracking link, so you can follow your parcel at any moment. Estimated delivery time is 5 to 12 business days after processing.
How do I return my items?
You can request a return within 30 days of delivery. Email us at info@north-boutique.com first to receive your return authorisation and the address of our return facility. Please do not send items to our office address in Brossard. All details are on our Return & Refund Policy page.
What are the conditions for a refund?
Items must be unused and in their original condition and packaging. Once we receive and inspect your return, your refund is processed within 7 business days to your original payment method. We do not charge restocking fees.
Return shipping costs are paid by the customer, unless the item is defective, damaged, incorrect or not as described. In that case we cover the return shipping.
How do I get in touch with you?
For customer service, email us at info@north-boutique.com. We aim to respond within 24 business hours.
Please note that we do not handle support through Instagram or Facebook. All contact runs through email.
Is my payment secure?
Yes. Your payment is processed through Shopify's secure checkout with SSL encryption to protect your details.
Customer service
Available Monday to Friday, 9:00 AM to 5:00 PM. Email us at info@north-boutique.com.
30-day returns
Request a return within 30 days of delivery. Refunds are processed within 7 business days after we receive your return.
Free shipping with Canada Post
Free standard shipping on all orders within Canada, with no minimum purchase.
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