FREE CANADIAN SHIPPING ($0.00) | 30-DAY RETURNS | NO RESTOCKING FEES ($0.00) | DAILY CUTOFF: 8:00 PM EST

How can I contact customer support?

You can reach our customer support team via email at info@north-boutique.com. Our support hours are Monday through Friday, 09:00 – 17:00 (EST). We aim to respond to all inquiries within 24 business hours.

Can I modify or cancel my order after it has been placed?

Yes, order modifications, address updates, or cancellation requests can be submitted prior to our daily order processing cutoff time of 8:00 PM EST (Eastern Standard Time). Once an order enters active fulfillment processing, modifications cannot be guaranteed.

Which payment methods do you accept?

We accept all major secure payment providers displayed at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are PCI-compliant and encrypted.

Where do you ship and how much does it cost?

Our storefront serves customers across Canada. We offer free standard shipping ($0.00) on all Canadian orders, with no minimum purchase spend required.

Where are products shipped from and what are delivery times?

To provide the best selection and value, orders ship directly from our international fulfillment centers.

• Daily Order Cutoff: 8:00 PM EST
• Processing Time: 1–3 business days (Monday–Friday)
• Estimated Transit Time: 5–12 business days

*Orders placed on weekends or public holidays are processed on the next business day. Review our full Shipping Policy for details.

How can I track my shipment?

As soon as your package dispatches, you will receive an automated shipping confirmation email containing your tracking number and a direct tracking link to monitor transit online.

What is your return policy?

You may request a return within 30 days of delivery.

• Condition: Items must be unused, unwashed, and in their original packaging with all accessories included.
• Restocking Fees: We charge $0.00 restocking fees.
• Return Shipping Costs: Customers are responsible for return postal shipping fees, unless the item is defective, damaged, incorrect, or not as described.

Where do I send my returned item?

All physical returns must be sent via postal shipping to our assigned logistics facility.

IMPORTANT: Our corporate office in Brossard, QC is strictly an administrative address and CANNOT receive physical returns.

Always contact info@north-boutique.com prior to sending any package to receive proper return approval (RMA code) and the exact return facility address.

How quickly are refunds processed?

Once your return arrives and passes inspection at our facility, refunds are executed within 7 business days to your original payment method. You will receive an email confirmation once completed.

What if my item arrives damaged, defective, or incorrect?

Under applicable Canadian federal and provincial consumer protection laws, you are entitled to a repair, replacement, or full refund for defective or misdescribed goods. If your order arrives damaged or incorrect, contact info@north-boutique.com promptly (preferably within 24 hours of delivery) with photos of the issue. North Boutique will cover all return shipping costs for defective or non-conforming items.

⚠️ IMPORTANT ADDRESS NOTICE: DO NOT SHIP RETURNS TO QUEBEC HQ

Our registered office in Brossard, QC is strictly an administrative location and does NOT accept physical product returns.

Unsolicited packages sent to our Quebec administrative headquarters cannot be received or processed for a refund. Always email info@north-boutique.com first to receive your official return authorization and designated facility address. Please review our Return & Refund Policy for complete instructions.

North Boutique | Customer Support & Business Profile

Email: info@north-boutique.com | Website: www.north-boutique.com

Customer Service Hours: Monday–Friday: 09:00 – 17:00 (EST) | Saturday & Sunday: Closed

© 2026 North Boutique | All Rights Reserved