Return & Refund Policy

North Boutique — Canadian Consumer Returns, Refunds & Shipping Guidelines | Last Updated: September 2026

At North Boutique (accessible via www.north-boutique.com), your satisfaction is important to us. This policy explains the conditions for returns, refunds, and cancellations in accordance with applicable Canadian federal and provincial consumer protection laws.

1. Returns & Return Conditions

You may request a return within 30 days of delivery. To initiate a return, contact our customer service team at info@north-boutique.com. Returns are accepted only via postal shipping.

• Condition: Products must be unused and in original condition, except where necessary for inspection. Items must be returned in the original packaging, including all accessories.
• Packaging: Items must be securely packaged to prevent damage during return shipping. We are not responsible for delays or damage that occur during return shipping.
• Deductions: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.
• Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, incorrect, or not as described.

2. Exchanges & Order Modifications

We accept exchanges. Contact our customer service if you wish to modify or cancel your order; however, please note that we operate with a strict daily processing cutoff time of 8:00 PM (EST, Eastern Standard Time).

3. Refund Process & Restocking Fees

We do not charge any restocking fees ($0.00).

• Once the return is received and inspected, refunds are processed within 7 business days.
• Refunds will be issued using the same payment method used at the time of purchase.
• You will receive a confirmation email once the refund has been completed. Processing times may vary depending on the payment provider or bank.

4. Canadian Consumer Rights Notice & Defective Items

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws.

Under applicable Canadian federal and provincial consumer protection laws, including statutory requirements relating to product quality, merchantability, and fair trading practices, you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality where required by law. In such cases, North Boutique will cover the return shipping costs. Customers are encouraged to check their order within 24 hours of delivery and report any issues promptly to info@north-boutique.com.

5. Shipping Information & Deliveries

• Delivery Estimates: Estimated delivery times are typically 5–12 business days after order processing. We ship from our international fulfillment centers to provide you with the best prices.
• Address Changes: If you need to update your shipping address, contact us immediately at info@north-boutique.com prior to our 8:00 PM EST daily cutoff. We will make every effort to update your information, but we cannot guarantee changes once the order has been processed.
• Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return and reshipment.